SHIPPING COSTS AND DELIVERY TIMES:
- FREE shipping for all your orders!
- Delivery times:
Spain and Portugal: 1-2 working days
Rest of Europe: 3-6 working days
- Delivery times are approximate and a delay in it doesn't include a possible claim for damages.
- All orders within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.
- Outside European Union, additional charges for customs clearances must be borne by the recipient.
- Unfortunately, by now we don't deliver to other countries outside Europe. We will expand sales to more countries in the future.
- As soon as your order is sent off, you will receive a confirmation email with the tracking number of the carrier company.
Collect at store: Do your shopping online and collect from store.
- This option has no additional costs for shipping.
- You will get an email once your order is ready to be picked.
- Collect it yourself, showing your ID, or send someone else with a signed authorisation and a copy of your ID.
RETURNS AND EXCHANGES:
- You have the right to return or exchange the products within 15 days upon purchase.
- All items must be unused and in their original condition.
- The original price paid for the product will be credited. Transportation costs will not be credited.
- If THE AVANT sent the wrong item, THE AVANT will reimburse the shipment costs.
There are two options for returns and changes:
At store: It is completely free of charge.
- Request a return number via email@example.com. We will contact the transport agency to pick the products from the address you provide.
- The costs of returning items will be paid by the customer and will be deducted from the refund.
- Shipping costs for returns are 6€ for Spain and Portugal and 20€ for the rest of Europe.
- For exchanges, return the product and place a new order.
Don't hesitate to contact us at our store in Barcelona for more details and inquiries. We will be glad to help you!